Service Strategy Process
The Service Strategy Process clearly defines the steps that should be taken before execution to minimize potential risks.
Explanation of activities:
• Define the market – to understand the customers and the opportunities
• Develop offerings– to define which services should be offered
• Develop strategic assets – to offer superior value throughservices
• Prepare for execution– to specify the Service Portfolio and the requirements for other lifecycles, namely Service Design, Service Transition and Service Operation
Service Managementas a Strategic Asset
Strategic assets are a set of distinct capabilities in offering superior value to customers throughservices and provide the basis for:
• Distinctive performance
• Core competence
• Qualifications to participate in business opportunities
Service Management is a strategic asset because it constitutes the core capabilities for Service Providers. The idea of strategic assets is important because it encourages IT organizations to think of Service Management as an investment.
The processes included in the Service Strategy Lifecycle phase are:
• Financial Management for IT Services
• Service Portfolio Management
• Demand Management
These processes work together to enable an IT organization to maximize the value of services beingprovided to customers and to provide the quality information required to make investment decisions regarding IT.
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