Sr. Customer Service Representative – Location: KW
Company: Alghanim Industries
Take personal ownership of handling motor renewals and achieve the target. Work as part of team delivering high quality service to customers & intermediaries.
- Achieve the renewals business target taking into account growth.
- Assure approaching the customer as per company guidelines & policy and timing
- Assure the renewal offer is communicated to customer before policy expiry with minimum 3 working days.
- Attend to customer complaints and ensure fair solutions within the company guidelines.
- Explain the renewal terms and conditions to the customers.
- Use system to enter and issue policy when needed
- Bachelor’s degree
- Experience in relevant customer service
- Fluent in English/ Arabic (Writing/ Reading/ Speaking)
- Effective verbal and listening communication skills
- Negotiation skills
- Process improvement
- Stress and time management skills
- Computer skills
- Team building
- Problem solving skills
- Ability to manage a number of tasks at the same time.
Bachelor’s Degree in Business Administration
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