CVM Project Management Sr. Associate
Company: Alghanim Industries
Owns the end-to-end development and management of CVM (customer value management) and data driven marketing actions, conducted for either single business verticals or cross business units.
CVM action development
- Engage with stakeholders in business units (BUs) to prioritize their business objectives; translate business objectives into mono BU and cross BU CVM Use Cases with the help of customer insights and business units’ inputs.
- Define customer segments, work with data science and analytics team to analyze customer behavior to identify opportunities for improved personalization.
- Support development of CVM action ideas & concepts, CVM planning and action development across the customer lifecycle including acquisition, welcome, on-boarding, cross/up sell and retention.
- Assist in product/customer proposition development and enhancement to meet customer needs and grow revenue based on customer and business unit strategies.
- Engage with data analytics department to incorporate data analysis findings and insights to CVM action development process.
- Build strong working relationships with multiple business users and vendors.
CVM action execution
- Own the end-to-end development and execution of CVM initiatives based on prioritized use cases.
- Execute experimental design of data driven marketing campaigns; drive insights from previous actions and improve CVM performance.
- Support execution of CVM actions across the channels, in coordination with the Campaign Management team.
- Enable key stakeholders to accurately monitor and track key success indicators.
- Min 5 – 8 years of experience
- Bachelor’s degree preferably in Business, Marketing, Econometrics, Engineering, Computer Science.
- Prior experience in customer value management and data driven marketing.
- Experience in CRM / customer experience management strategy and execution.
- Exceptional skills to interpret data from various sources and suggest creative marketing solutions.
- Strong project management skills in developing and implementing initiatives.
- Ability to manage senior relationships across all businesses and functional areas.
- Ability to break down complex problems, settle disputes and resolve conflicts, negotiate and influence others.
Project Management, Sr. Associate required in Q8, KCHjobs, Alghanim Jobs
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