ITIL

ITIL Processes - Lists 26 ITIL Processes :ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement.Process is a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer.Service strategy process area has 5 processes:Strategy management for IT services:This process has 4 sequential activities which can be mentioned as performing strategic assessment, generating strategy, executing strategy, measurement and evaluation.Demand management:This process has 4 sequential activities which can be mentioned as identifying sources of demand and forecasting, analysing the patterns of business activity and user profiles, developing differentiated offerings and managing operational demand.Service portfolio management:This process has 4 sequential activities which can be mentioned as definition of the services, analysis …

ITIL Certification program overviewIn July 2013, Axelos took ownership of ITIL. It now maintains the ITIL framework and accredits training and examination institutes. Hundreds of ITIL Accredited Training Organizations (ATOs) are available to deliver training, and ITIL certification exams may be administered at the end of a training course or by an Examination Institute (EI), many of which work directly with the ATOs.ITIL offers five different certification levels:FoundationPractitionerIntermediate (Service Lifecycle and Service Capability categories)ExpertMasterTaking the Exam for ITIL : There are two routes towards obtaining the ITIL Foundation certificate - you can sit the exams at the end of a training course with an Accredited Training Organization (ATO), or study privately and then book the exam without a training course via PeopleCert, our ITIL Examination Institute.For higher level ITIL v3 certifications such as the Intermediate modules…