Kuwait Alghanim Industries, Job Vacancy, Call Center Agent, iiQ8


Report problem
Processing your request, Please wait....

Call Center Agent

Date: 27-Aug-2020

Location: KW

Company: Alghanim Industries

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities
  • Comply with staffing schedules and break allowances
  • Provide customers with accurate information at all times
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
  • Create complaint tickets correctly, in adherence with policies and procedures
  • Update the database with the most recent customer information
  • Handle stressed, angry and confused customers in the most positive way possible
  • Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
  • Prior experience in a customer service role
  • Good communication skills
  • Able to communicate in Arabic and English
  • Good computer skills
Bachelor’s Degree

Maintenance Officer, iiQ8, iik jobs, indianinQ8

Kuwait Job Vacancy, Senior Structural Engineer, iiQ8

Multiple Jobs in Kuwait, iiQ8jobs, iik, indianinQ8

Customer Service Representative, Kuwait Job Vacancy, iiQ8, indianinQ8

HVAC Technician, Chiller Operator, iiQ8 Jobs, Kuwait Job Vacancy

iiQ8 News

August 27, 2020 12:23 PM

9322 days, 23 hours

Listing ID 205f477b33290ba 19 total views, 0 today