Kuwait Alghanim Industries, Job Vacancy, Call Center Agent, iiQ8

 

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Call Center Agent

Date: 27-Aug-2020

Location: KW

Company: Alghanim Industries

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities
  • Comply with staffing schedules and break allowances
  • Provide customers with accurate information at all times
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
  • Create complaint tickets correctly, in adherence with policies and procedures
  • Update the database with the most recent customer information
  • Handle stressed, angry and confused customers in the most positive way possible
  • Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
  • Prior experience in a customer service role
  • Good communication skills
  • Able to communicate in Arabic and English
  • Good computer skills
Education
Bachelor’s Degree


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August 27, 2020 12:23 PM

9322 days, 23 hours

Listing ID 205f477b33290ba 19 total views, 0 today