iiQ8 Jobs, Alghanim Jobs Kuwait Vacancy, Call Center Agent

 

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Call Center Agent

Location: KW

Company: Alghanim Industries

 

Job Purpose

Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM ,

Conduct outbound calls whenever required to promote Engineering products.

Key Accountabilities – (Attitudes, behaviours, personal characteristics and motives which will lead to high performance)

  • IC agent must know how to handle & communicate with the all type of customers with the same level.  
  • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
  • IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
  • Capability & ability  to deliver  knowledge on both products and services which will help to serve the customer and process customer’s calls
  • IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
  • Maintain correct customer’s information ( data entry)
  • Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
    • Maintenance Calls: create service orders or check for the order status
    • Complaint call: create customer complaint using CRM
    • Enquiry call: provide information to the customer about our products and create lead using proper lead type.
  • Conduct outbound calls to promote Eng. group products.

Skills, Knowledge and Experience required:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Requirements:

  • High School or Diploma Degree
  • Preferable Kuwaiti Nationals

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March 15, 2021 10:10 AM

9434 days, 22 hours

Listing ID 236604f07ff9e6d6 37 total views, 0 today