Call Center Agent, Q8 Job Vacancy, iiQ8, Alghanim jobs

 

Report problem
Processing your request, Please wait....

Call Center Agent

Date: 27-Jan-2021

Location: KW

Company: Alghanim Industries

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities
  • Comply with staffing schedules and break allowances
  • Provide customers with accurate information at all times
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
  • Create complaint tickets correctly, in adherence with policies and procedures
  • Update the database with the most recent customer information
  • Handle stressed, angry and confused customers in the most positive way possible
  • Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
  • Prior experience in a customer service role
  • Good communication skills
  • Able to communicate in Arabic and English
  • Good computer skills
Education
Bachelor’s Degree


Associate Financial Analyst, Kuwait Alghanim Vacancy, iiQ8 Jobs, indianinq8


Accountant (Kuwaiti National), Kuwait Alghanim Vacancy, iiQ8 Jobs, indianinq8


Kuwait Alghanim Vacancy, Buying Assistant, iiQ8 Jobs, indianinq8


Manager – Customer Value Management, Kuwait Alghanim Vacancy, iiQ8 Jobs, indianinq8


Kuwait Alghanim Vacancy, iiQ8 Jobs, Digital – Head of Enterprise Architecture, indianinq8


 

iiQ8 News

January 28, 2021 1:52 PM

9384 days, 4 hours

Listing ID 5366012972456dcf 19 total views, 0 today